A - Both Fit Prototypes and shirts you send us should arrive at your door 5-7 days after your order is initiated. Order initiation refers to the day you submit your Fit Prototype request or the day your shirt arrives at our warehouse.
A - Of course. We would never hold your hard-earned money hostage! Simply contact Member Support to process your cancellation and we will credit the form of payment you have on file. That being said, Always Fitted is not a subscription service, so only purchase what you need and you’ll never have to cancel (unless, of course, you want those sweet savings).
A - Because Always Fitted is not a subscription service, you are never charged unless you make a purchase or send us a shirt for alteration (in which case we charge an Apparel Credit to your account). There is therefore no need to delete your account. But if you still choose to do so, any new account you create in the future will start at "Intern" pricing.
A - No problem! You have two options:
A - This is pretty unlikely, but if it does happen you're in luck! We'll forward you the shirt without debiting an apparel credit from your account.
A - We can accommodate literally any body type with our Fit Prototype shirts. Unfortunately, however, size restrictions imposed by other manufacturers are out of our control. So, while this is quite rare, some members may have proportions that are outside the standard size of certain manufacturers. This occurs most commonly with sleeve and shirt length measurements. Using your Shopping Tool when buying will prevent you from sending us shirts that are too small.
A - This shouldn't be an issue, but it's true that manufacturers update the way they cut their shirts from time to time. We will notify you immediately if this occurs. As long as you ordered the recommended size based on your body measurements on file on the day you placed the order , we will process a return or exchange free of charge on your behalf. We will also add a free Apparel Credit to your account for the inconvenience.
A - Member satisfaction is our number one priority but, unfortunately, we cannot be responsible for shirts that no longer fit due to changes in member body measurements. We recommend you re-take your measurements from time to time in order to ensure any new shirts you order will arrive at your door with the perfect fit. See the "Fit Issues" section of this page for more information on updating your measurements.
A - Once you send a shirt to Always Fitted for alteration, you are acknowledging that the shirt can no longer be returned to the original retailer or manufacturer. You can read about this in more detail in the "Returns & Exchanges to Third-Party Retailers" section of our "Terms" page.
A - If you aren't happy, then neither are we. Simply contact Member Support and we'll process your choice of a return/refund or exchange. We can assure you, however, that we would take this type of feedback very seriously. We are committed to providing consistently high quality, flawless products and services.
A - The answer to this question depends on the reason you feel the shirt does not fit. Here is our policy in a few different scenarios:
A - Absolutely! However, in order to achieve your ideal fit, back pleats of all kinds will always be removed during alteration. Regardless of how tight you prefer your shirts, back pleats interfere with the natural draping of the fabric through your back and shoulder. They prevent a shirt from having a completely clean, modern look. Manufacturers may say that pleats are used to increase range of motion. But that isn't necessary on a shirt that fits you properly through the chest, upper back, and bicep.
A - That's no problem. Our alteration algorithms are very complex, and they account for all kinds of shirt contouring issues that arise with different body types. Achieving the perfect fit is a matter of geometry and, in fact, some body types REQUIRE darts in order to reach that goal. So, keep in mind that we may add contouring features not present when a shirt was originally manufactured.
A - Whenever possible, we will try and re-apply pieces of accent fabric. However, embroidered accents that cannot be removed from their original fabric will be discarded.
A - You should always follow the care instructions indicated by the manufacturer on the shirt label. This label is generally located on the side seam of the shirt near the hip, but in some instances it may be near the collar. Always Fitted accounts for the very minimal shrinkage that occurs when a shirt is cared for as recommended. If, for example, you put a shirt in the dryer than is supposed to be air dried, it can shrink nearly three times as much. Then the shirt may no longer fit properly and, unfortunately, Always Fitted cannot assume responsibility in these instances. You will receive a care reminder flyer with each shirt we send you.